Lucova - In-store Success Platform, Point of Experience, Customer Recognition

FIIT Point of

Sale
Experience

The POE for Today and the Future.
Built for Humans.

Learn more about Point of Experience

Transform your brand's in-store experience

Live, breathe and own your goal of becoming an experience-oriented brand by starting every transaction with the face and name of your customers, to drive meaningful interactions.

Empower your frontline staff

Equipped with relevant customer and product data onhand, your cashiers are no longer button pushers, but key relationship builders.

Accept all forms of payment

Grow with your customers’ technology preferences through optimization for emerging mobile payments, while continuing to accept traditional card and cash payments.

Manage from anywhere, anytime

Add unlimited, configurable items and in-house accounts, while cutting down on maintenance costs and resources through a flexible cloud-based solution, which doesn’t require proprietary hardware or operating systems.

Make smart, data-driven decisions

Access key insights about sales and staff performance in real-time with Smart Reports highlighting actionable information which can be quickly converted to PDF or excel files. Protect your data by customizing user access based on roles and responsibilities.

Customer Recognition

Behind every transaction is a person. Get to know them.

Learn more about Customer Recognition

Create meaningful interactions

Give your frontline staff the tools to recognize every customer that walks through your door, and greet them by name.

Build a community

As your staff personalize how they greet and treat your customers, it allows your store to become, not just a place to shop, but a social hub to experience your brand.

Treat them like they're your #1

Now that you know exactly who your customer is, you can suggest products and services that speak to their unique interests.

Loyalty & Rewards

Your customers will love you even more.

Learn more about Loyalty & Rewards

Your brand all the way

Let customers experience your brand end to end with a loyalty program, delivered through mobile, that’s all about you.

Suited to your needs

Leverage our off-the-shelf loyalty and rewards solutions or provide your specific business rules and needs to incorporate a customized program that’s entirely your own.

We play nice with everyone

Integration with your point of sale system ensures that your loyalty and rewards program is active in real-time, with the ability for customers to take advantage of engaging offers onsite.

Communicate across channels

Speak to customers when and where they’re most likely to listen whether it be in-person, in-app or via e-mail.

Mobile Order & Pay

More eating and socializing, less waiting.

Learn more about Mobile Order & Pay

Lines? What lines?

Customers can place their orders, and pay ahead of time on the go, and simply drop by to grab their food when your app says so. They can even schedule their preferred pick-up time.

Manage menus with ease

Easily import, or manually enter, and maintain your mobile menu from anywhere.

Automate Capacity Handling

Automated management of orders, matched to available resources, ensures that customers are given a realistic pick-up time based on staff availability.

Go beyond ordering

Highly relevant rewards and contests can be delivered to customers before, during or after a transaction depending on your promotional needs.

Get to know your customers

Access real-time order streams, insights about customers, menu trends and more through a simple, cloud based dashboard.

Digital Meal & Gift Cards

People forget things, and that’s ok.

Learn more about Digital Meal & Gift Cards

No more physical cards

Take physical gift cards and campus meal cards and put them into your customer’s phones. Lost cards and forgotten wallets can’t stop them from buying anymore!

Easy balance tracking

Customers won’t need to call a number to check their balance, their app will display updated details after every purchase.

Useful daily reports

Access reports that summarize the used and outstanding balances left on your card programs to better manage your accounting.

Hands Free Pay

Make paying simple and invisible.

Learn more about Hands Free Payments

Simplify the checkout experience

Your customers will never have to fumble around for their wallets, or even a phone. They simply have to walk up to your staff and indicate they’ll be paying hands free with your app.

Remove data privacy and digital security concerns

We’re PCI compliant. That means your customer’s privacy and data are fully secured, where sensitive data is never stored in the phone.

Many ways to pay

Customers have different levels of digital comfort. That’s why we’ve added the option to pay hands free, or one touch. You set the hands free maximum and minimum amounts that work with your brand’s internal rules.

Data & Analytics

How well do you know your customers?

Learn more about Data & Analytics

Gather, analyze and act

Who are your customers? What are they buying? What do they think about your brand? Get answers to these questions and more through a cloud-based dashboard.

Peaceful co-existence

We integrate with your existing programs and centralize the data under one platform. Data collected through your app relating to end users’ profiles and behaviours are presented alongside your point-of-sale data in one place.

Instant data access

How many meal plans were redeemed in the past hour? Which of your locations are exceptionally busy? Access these types of insights and more readily, as they happen.

Remove security concerns

Your company’s data is protected through layers of powerful controls. Access levels can be easily managed based on your team’s roles and responsibilities.

Digital Marketing Manager

Your very own automated marketing helper.

Learn more about Digital Marketing Manager

Launch instant campaigns

Marketing campaigns can be implemented on the spot and communicated to your customers via in-app promotions, push messages, SMS campaigns, Point of Sale offers for staff to communicate or e-mail, from one platform.

Build creatives in seconds

Build your marketing campaigns with your own custom templates for e-mail and in-app marketing or work with a list of existing templates included in the system.

Keep an eye on performance

Set goals for each campaign and receive automated metrics to help you track the success of your initiatives.

Chat real-time with customers

Interact with your customers using a built-in messenger service to provide an added touch of personalization and ease of communication to customers.

Make sure your staff are always in the loop

Don’t allocate weeks to set up special offers. The marketing manager is integrated with your Point of Sale so your promotions can be executed in real-time, from anywhere, for your staff to access and communicate to customers.

Brand Moments

Get your customers to say WOW!

Learn more about Brand Moments

Surprise and delight

Make your customer’s day even brighter by delivering unexpected offers and promotions on the spot, sponsored by vendors you work with as an add-on to your traditional loyalty program.

Deliver high impact messages

Don’t rely on digital communication or mass targeting signage, have your staff deliver offers personalized for each customer with ease.

Differentiate your brand

Display the unique personality of your brand with every brand moment and keep your customers fully engaged.

Nutrition Informatics

A healthy customer is a happy customer!

Learn more about Nutrition Informatics

Sync with your customer’s lifestyle

Health and fitness are important to your customers. By letting them easily track their food consumption and providing weekly summaries, you’ll be adding value to their busy lives.

Get your staff involved

Incorporate customers’ nutrition preferences and dietary restrictions securely, within your Point of Sale, and improve how you service individual customers.

Integrate with other solutions

There may be preferred fitness apps in the market that you’d like to incorporate, we can help you do that.