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Becoming a millennial friendly service

A number of campus food service providers have been undergoing pressures from students to change their operations. Some students are looking for better menu items, others are asking for higher quality ingredients or for items to be made in-house from scratch. Food service providers and university/college administrators have become much more conscious of these demands …

3 Ways Food Service Operators Can Win More Campus Contracts

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The process of attracting new clients in any business is a tough and lengthy process, especially when the contracts stretch over a long period of time. There are multiple stakeholders and procedures that require close attention. When it comes to campus food service contracts, this can be even more difficult as food services play a …

Humans of Commerce

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More and more, technology companies are focusing on automation across industries. There are obvious benefits, like speed and convenience. But is automation, and the removal of human workers, the best approach for every sector? Amazon recently introduced its grocery stores where customers can pop in, grab what they need and leave without ever interacting with …

Quantifying the Value of Customer Experience

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The value of customer experience can be quantified – here are some results from a recent HBR.org study. People recognize the value of a great customer experience when they receive it, but a business must be able to quantify the organizational benefits in order to justify the additional costs that accompany. As consumers, brands that …

The Importance of QA

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From eatable goods to mobile apps, the goal of quality assurance is to satisfy customers’ needs at every touchpoint. In today’s competitive market, whether you are a big corporation or a small startup, your products’ quality will set a reputation for your business. Here are some key points to keep in mind:   Failure is …

What’s a Point of Experience (POE) System?

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You’re familiar with a Point of Sale (POS), the system that allows merchants to process and capture transactions, but who’s the new kid, a Point of Experience (POE), in town? A POE does everything that a POS does – process payments, manage inventory, track sales etc., but there’s a key differentiator. Rather than focus on …