Archives

Customer Experience That Lasts A Lifetime

blog old

On Leader’s Beacon, by: Paul Everett “As regular customers the hostess knew our name. It didn’t matter how crowded the restaurant or how busy the hostess was, she always greeted us with a smile and a “good evening Mr. Everett, good evening Mr. Everett’s son, it’s great to see you again.” Customer service is often …

The Benefits of Ditching Cash

cash

A recent WSJ article entitled “Why your business should ditch cash?” detailed the trend towards card and mobile payments by businesses. Tech has enabled the cashless economy by making it easy for companies big and small to make the move. Here are some highlights from the piece. Cashless businesses might face less crime “After his business …

When Automation Makes Sense

z

Automation, and the removal of human interaction, doesn’t make sense for every sector as we previously discussed. But there are instances where its application has benefits. Zume Pizza, a one-year-old pizza chain startup, seems to be such a case. According to The Hustle, Zume Pizza wants to make the world’s most profitable pizza through robotics …

Humans of Commerce

sameer (1)

More and more, technology companies are focusing on automation across industries. There are obvious benefits, like speed and convenience. But is automation, and the removal of human workers, the best approach for every sector? Amazon recently introduced its grocery stores where customers can pop in, grab what they need and leave without ever interacting with …

Making Banking Intimate: Fintech and the Customer Experience

blog

This post originally appeared on the American Marketing Association’s website and was written by Ethan Morantz, Miglena Armutlu, Cody Greer, and Vishal Pua. Banking has come a long way from its roots in 2000 BC when merchants were using grain as currency for loans (Davies 1994). During the Italian Renaissance, the banking process became more sophisticated …

Lucova acquires FIIT point-of-sale and inspires how staff, students and mobile technology can interact on campus

fiitcampus2

Official Press Release Toronto, Ontario – Lucova Inc. today announced the acquisition of FIIT from One Fit LLC, a new generation point-of-sale (POS) system complementing its existing software solutions, to enable experience commerce in-store – helping brands differentiate with compelling experiences delivered through personalization. Designed for mobile first and customizable to industries, FIIT has already …

How Does The Mall Of The Future Look?

mall

Malls in North America are no longer the social hub spots and commerce giants that they used to be. The emergence of e-commerce retailers like Amazon, and a shift in consumer preferences have led to a decline in sales and foot traffic to malls across the country. To add to that, the format and experience at malls …