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Customer Experience That Lasts A Lifetime

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On Leader’s Beacon, by: Paul Everett “As regular customers the hostess knew our name. It didn’t matter how crowded the restaurant or how busy the hostess was, she always greeted us with a smile and a “good evening Mr. Everett, good evening Mr. Everett’s son, it’s great to see you again.” Customer service is often …

3 Ways Food Service Operators Can Win More Campus Contracts

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The process of attracting new clients in any business is a tough and lengthy process, especially when the contracts stretch over a long period of time. There are multiple stakeholders and procedures that require close attention. When it comes to campus food service contracts, this can be even more difficult as food services play a …

The Benefits of Ditching Cash

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A recent WSJ article entitled “Why your business should ditch cash?” detailed the trend towards card and mobile payments by businesses. Tech has enabled the cashless economy by making it easy for companies big and small to make the move. Here are some highlights from the piece. Cashless businesses might face less crime “After his business …

When Automation Makes Sense

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Automation, and the removal of human interaction, doesn’t make sense for every sector as we previously discussed. But there are instances where its application has benefits. Zume Pizza, a one-year-old pizza chain startup, seems to be such a case. According to The Hustle, Zume Pizza wants to make the world’s most profitable pizza through robotics …

Humans of Commerce

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More and more, technology companies are focusing on automation across industries. There are obvious benefits, like speed and convenience. But is automation, and the removal of human workers, the best approach for every sector? Amazon recently introduced its grocery stores where customers can pop in, grab what they need and leave without ever interacting with …

Tech Trends on Campus

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In an effort to keep up with the technology preferences of their students, higher education institutions across North America are upgrading their services across the board to become more convenient and experience oriented. The University of Connecticut’s Dining Services has introduced tablets at two of its dining facilities in an effort to make it easier …

The Power of Names

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Have you been going to the same cafe, restaurant, or bar and the person serving you still hasn’t caught on to your name? Well, how about when they do greet you with your name (yes, the right name!) – feels good, doesn’t it? The relationship you’ve built, based on daily “good mornings” and quick but …

Quantifying the Value of Customer Experience

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The value of customer experience can be quantified – here are some results from a recent HBR.org study. People recognize the value of a great customer experience when they receive it, but a business must be able to quantify the organizational benefits in order to justify the additional costs that accompany. As consumers, brands that …

Bluetooth Gets Another Boost With Indoor Location Services

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The use of Bluetooth Low Energy (BLE) will become as common as our use of WiFi (read a previous blog post on this topic here), especially as we move towards personalized experiences and services. This seems more likely, now that BLE is enabling indoor location services effectively (Similar functions have long been around for the …