“Customer experience”  has become a prominent topic of discussion in the world of retail, with some saying that it is the “single most important factor for an organization to achieve business success”. At least that’s what the Disney Institute had to say about it in a recently published article. However, good customer service has always …

Dining out and discovering new restaurants has come along way, as technology continues to shape our everyday interactions. In the past, dining out and locating new restaurants was much simpler. Customers would discover a restaurant by walking past a storefront or by word of mouth. They would then come into the restaurant, take a look at …

Amit Jhas, CEO Lucova Inc. My father moved to Canada with a few hundred dollars in his pocket, a wife, and a newborn child. With few resources available to him, he was able to own and operate an auto shop – that he has successfully maintained for the past 30 years. As a child, I …